Apple’s Vision Pro Headset Faces Early Passcode Issues and Customer Service Challenges

Users who forget their passcode, typically a sequence of digits, are finding themselves in a bind, as Apple instructs them to bring the device to a physical store or mail it to AppleCare customer support for resolution. The company will then proceed to erase and reset the device, a process that could prove inconvenient and time-consuming for users. This was initially reported by Bloomberg.

This passcode predicament is just one of several early hiccups surrounding the $3,499 (approximately Rs. 2,90,000) Vision Pro headset, which hit the shelves on Friday. Apple’s support staff has also been inundated with inquiries from users encountering difficulties setting up Optic ID, an eye-scanning tool for device login, as well as navigating the built-in Apple Music app.

The passcode issue, in particular, poses a significant inconvenience. When users input their passcode incorrectly multiple times, the headset becomes disabled. If users are unable to recall their passcode even after a waiting period, they must resort to sending the device back to Apple for a reset, as per guidance provided to the company’s support personnel. This process inevitably results in the complete erasure of all content stored on the device.

This peculiar scenario is unique to the Vision Pro headset and does not align with the user experience of Apple’s other products. For instance, Apple’s smartwatch offers a mechanism that allows users to set it up again in case of a forgotten passcode, a feature notably absent in the Vision Pro, the report by Bloomberg stated.

However, there remains a glimmer of hope for frustrated users, as it’s conceivable that Apple might introduce software updates in the near future that enable passcode resets without necessitating the return of the product.